What kind of vehicle do I need to support a SMRT Tent rooftop tent?
Do you do tent rentals?
What does my vehicle need to have a SMRT Tent installed?
Tents & Use
What materials are SMRT Tents made from?
Why do we only sell wedge style Hardshell Tents instead of straight popup style?
What’s the lifespan of a tent?
Can I use my SMRT Tent in Winter?
One of our favourite questions. Yes, but only if you are prepared mentally and physically to spend long nights in the cold. Do you winter camp now? Do you have proper sleeping gear that is fully rated to sub zero temperatures? Do you have some experience sleeping through the night in freezing temperatures? These are the most important questions you need to be asking for your safety while winter camping. Your tent will keep you out of the elements, but the insulation R value is not good enough to keep you comfortable through a cold night without the proper gear needed to sleep in the cold. You should first educate yourself on proper winter camping techniques and gear. The tent will stand up to freezing temperatures and winds but the most important thing in the tent is you!
Tip: Make sure to keep good ventilation in your tent (leave your windows cracked open), especially in winter, to prevent the buildup of condensation and CO2. Cold air is more dense, and so it is necessary to keep air flowing.
Can I remove my rooftop tent from my vehicle when I'm not using it? Or is it permanently on my vehicle?
Where do I mount my ladder hardware? (Summit Suite Only)
How does the SMRT Tent perform in bad weather (rain, wind)?
Can I pack up my tent when it’s wet?
Will having a rooftop tent affect my fuel economy?
Can you go into an automated car wash?
How much is shipping?
Shipping is free on orders over $500. Orders including a Rooftop Tent have a $150 Oversize Shipping and Handling fee.*
*Alaska & Hawaii have a $350 Oversize Shipping and Handling fee. Shipping not available to P.O. Boxes, Puerto Rico, or APO/FPO.
How long will it take my order to arrive?
What if my tent arrives damaged?
It is crucial that you thoroughly inspect the tent for any damages as soon as it is delivered, before you sign for it and the shipper leaves. Once the package arrives, you have 15 minutes to fully inspect the tent with the driver present – open the box and inspect the top, bottom, and all the sides for shipping damage. You must note any damage to the tent within the 15 minutes and write “Damaged - Do Not Accept” on the shipping form. If there appears to be any shipping damage, you MUST REFUSE THE SHIPMENT and the liability will fall on the shipping company. We will send you a replacement tent. This is the best of a worse case scenario. We can’t stress this enough, you must refuse the shipment and write “Damaged - Do Not Accept” on the shipping form!
If you sign for the package, it means that you’ve received the products in good working order. If you don’t inspect the tent thoroughly at the time of arrival, and notice damage after you’ve signed, please contact email@example.com IMMEDIATELY. Our team will assess the situation, and if a tent replacement is deemed appropriate, the return full shipping cost (not the flat rate) as well as the shipping of the replacement tent will fall on the customer.
*This also applies to other bulk items such as Awnings, Shower Kits, etc.